How I Improved Jigsaw 2.0
Clarity and Efficiency Enhancements
Company
Kessel Run
My Role
Product Designer
Timeline
2023-2024
Impact Snapshot
Jigsaw, streamlining Air Force tanker pairing, tasked us with improving mission planning efficiency by integrating Slapshot data.
By redesigning route details and integrating critical Slapshot fields, we eliminated duplicate data entry and task switching, saving users 6 hours per day and significantly boosting satisfaction.
I contributed to the design and implementation, focusing on workflow optimization for seamless mission planning.
By redesigning route details and integrating critical Slapshot fields, we eliminated duplicate data entry and task switching, saving users 6 hours per day and significantly boosting satisfaction.
I contributed to the design and implementation, focusing on workflow optimization for seamless mission planning.
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Project Overview
Jigsaw aimed to streamline Air Force tanker pairing and mission planning. However, a lack of integration with Slapshot forced users to switch between applications, significantly slowing down critical mission planning workflows.
This project focused on integrating key mission planning data, reducing task switching and improving the readability of mission events, allowing users to tailor their workflows and dramatically improve efficiency.
This project focused on integrating key mission planning data, reducing task switching and improving the readability of mission events, allowing users to tailor their workflows and dramatically improve efficiency.
Challenges
Reimagining how to visually represent events more effectively than the existing subway map. Implementing a new design system while maintaining usability.
Integrating new input fields from Slapshot in a way that minimized workflow disruptions, allowing users to complete their tasks without switching between applications.
Through thoughtful design iterations, we improved the efficiency, clarity, and usability of Jigsaw, helping mission planners focus on their tasks with fewer obstacles.
Integrating new input fields from Slapshot in a way that minimized workflow disruptions, allowing users to complete their tasks without switching between applications.
Through thoughtful design iterations, we improved the efficiency, clarity, and usability of Jigsaw, helping mission planners focus on their tasks with fewer obstacles.
Route Detail Drawer 1.0
The original Route Detail Drawer displayed events related to a tanker pairing with a receiver for in-air refueling. Users manually input data since Jigsaw 1.0 was not connected to MaiTai (Database App) or Slapshot.
The biggest issue was the subway map representation of events. Users expected the length of the subway line to reflect event duration, but it did not. This led to confusion and misinterpretation of mission timing. Additionally, the side drawer had accessibility issues, making it difficult to view on older computer screens.
The biggest issue was the subway map representation of events. Users expected the length of the subway line to reflect event duration, but it did not. This led to confusion and misinterpretation of mission timing. Additionally, the side drawer had accessibility issues, making it difficult to view on older computer screens.
Route Detail Drawer Ideation
To address the critical need for clear and accurate mission planning, I conducted extensive ideation, focusing on improving the user's ability to understand both event timing and specific details. This ensured vital information was readily accessible and interpretable.
Conversational version
Time as a part of the label
Lines all over (too busy)
Typography stacked
Time on the left
Route Detail Drawer 2.0
Our team decided to place the time on the left, as users found it to be the most important information and preferred it in a position that was easy to scan. To accommodate missions that extend into the next ATO day, we also added the date beneath the time, ensuring better readability and accuracy.
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Improving the AR Tasking Drawer
Although the Route Detail Drawer redesign enhanced readability, a critical bottleneck remained: mission validation. Users frequently encountered errors due to missing required fields from Slapshot, such as mission prefix, classification, distribution, and color. This disconnect created significant frustration.
Previously, missions lacking essential details like a prefix or color were trapped in an invalid state, failing to appear on the Slapshot Gantt Chart. This led users to believe the mission update had failed, often resulting in redundant recreation attempts, only to encounter the same validation issues.
To resolve this, we implemented a strategic integration, bringing vital Slapshot fields directly into Jigsaw’s tanker pairing workflow. We also introduced 'sticky' color selection and prefix entry, ensuring consistency across location-based missions.
Most importantly, we enabled real-time validation, allowing missions to immediately populate the Slapshot Gantt Chart upon successful entry. These targeted enhancements streamlined the process, eliminating unnecessary application switching and dramatically reducing user frustration, ultimately improving mission planning efficiency.
Previously, missions lacking essential details like a prefix or color were trapped in an invalid state, failing to appear on the Slapshot Gantt Chart. This led users to believe the mission update had failed, often resulting in redundant recreation attempts, only to encounter the same validation issues.
To resolve this, we implemented a strategic integration, bringing vital Slapshot fields directly into Jigsaw’s tanker pairing workflow. We also introduced 'sticky' color selection and prefix entry, ensuring consistency across location-based missions.
Most importantly, we enabled real-time validation, allowing missions to immediately populate the Slapshot Gantt Chart upon successful entry. These targeted enhancements streamlined the process, eliminating unnecessary application switching and dramatically reducing user frustration, ultimately improving mission planning efficiency.
Before
After
Impact and Future Improvements
Once Jigsaw’s backend was connected with Slapshot and AR tasking was improved, users saved 6 hours per day by eliminating duplicate data entry and task switching. The customer satisfaction survey showed an overwhelmingly positive response from users.
Small workflow improvements can have a huge impact. Reducing friction in mission planning not only saves time but also increases user confidence and satisfaction.